Delivery & Shipping Policy

FlikSale (“we” and “us”) is the operator of (https://www.fliksale.com) (“Website”).
By placing an order through this Website you will be agreeing to the terms
below. These are provided to ensure both parties are aware of and agree upon
this arrangement to mutually protect and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer.

3. Returns
3.1 Return Due To Change Of Mind
FlikSale will happily accept returns due to change of mind as long as a request
to return is received by us within 0 days of receipt of item and are returned to
us in original packaging, unused and in resellable condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email.
(FlikSale) will refund the value of the goods returned but will NOT refund the
value of any shipping paid.

3.2 Warranty Returns
FlikSale will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect FlikSale to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days

4.2 Change Of Delivery Address
Orders placed before 05 PM – IST (+5:30) will be dispatched the same day,
otherwise, within the next business day.
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
FlikSale will ship to P.O. box addresses using postal services only. We are
unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the
website

8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order
has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at fliksale@gmail.com

Frequently Asked Questions

Q. Do you ship to international address?

Currently, we only ship within India.

Q. Who will bear the Return items costs?

Usually return costs are borne by the seller or the end customer. We follow the same.

Q. Who will bear the delivery cost?

We provide Free Shipping on or order above Rs.10,000/- across India and rest will charge as standard shipping rates, if it is COD, you need to pay Rs.75 or 2.5% extra.

Q. Does BulkyTrader provide COD or Prepay only for dropshipping orders?

Yes, we provide COD services to your customers. However, please be noted that we accept only pre-pay orders from you.

That is, if you get an order at COD, you’ll place order with BulkyTrader in prepaid. We’ll deliver it in COD (at the retail price you sold) to your buyer and settle the entire amount to you once received from the courier company. There would not be any deductions.

Q. How long does it take to receive COD Settlements?

It can take upto 20 days to settle your COD orders. This is an industry norm for COD settlements.

Q. Incorrect Address

If the address provided by you for delivery is found to be incorrect, and if an address correction is requested, there will be no changes after the order is shipped.

Q. Can I change the delivery date for my order?

You can only change the delivery date of your shipment in case it is undelivered due to some reason. Also, it cannot be assured if the delivery will be made on the requested date.

Q. How to reduce RTO in shipping?

  1. Contact Information – Please make sure you fill the correct and complete address with landmark while filling the customer’s address. The same goes for his/her contact number.
  2. Fake Orders – You can easily detect fake orders by identifying the contact details provided by the buyers. It could be a fake phone number, strange address, or even an email address. The key here is to stay alert against frauds.
  3. NDR – Take action on NDR in time.

Q. What happens when the shipment is lost in-transit?

When the shipment is lost in-transit, you can drop an email at support@new.fliksale.com, we will ship a new order to customer once we receive a confirmation from our courier partner.

Q. Your customer hasn’t received his product/shipment/order. What should you do for dropshipping orders?

The distribution center of our products is in Mumbai & in Jhansi. Once the order is confirmed and paid, the next day we initiate the order for dispatch process. However, the handling time for an order would be 3-5 working days. BukyTrader is working with multiple carrier partners to make sure that your customer receives their item safely and speedy. After dispatch, it may take maximum 7-10 days for delivery of order depending on customer’s postcode.

In case your customer has still not received the order within the above mentioned time, it may be due to incorrect address/phone number or other reasons. We request you to kindly verify the customer details with us.

Q. What do you mean by the expected delivery date in the tracking link?

The expected delivery date is the tentative date by which your order will reach to customer’s doorstep.

Q. What does undelivered 1st attempt mean in shipping and what action should I take on it?

When the order is out for delivery for the first time and is not delivered to the customer for any of the reasons below, it is marked as undelivered 1st attempt. In such cases, the customer receives a mail with the re-attempt link in which they must take action by selecting the date for re-attempt. If the customer fails to take any action, our team shall make a request for re-attempt.

Reasons for undelivered shipment:

  • Customer not contactable
  • Incomplete address
  • COD amount not ready
  • Future delivery requested by the customer
  • Customer refused delivery
  • Door/premises/office closed

Note – No. of attempts made by different courier companies vary. Few make 3 attempts before the order is marked RTO and few are marked RTO after the 1st attempt.

Q. What if the customer is not available at the location at the time of delivery?

If the customer is not available at the time of delivery, the courier partner will make a second attempt on the next business day, and a third attempt on the following business day, if necessary.

Q. What is RTO? What are the possible reasons behind RTO?

Your shipment Is updated as RTO (Return to Origin) initiated when the courier executive couldn’t deliver your shipment to the end buyer. In this case, they mark the shipment RTO and sent it back to the original pickup address.

Q. What is RTO Initiated and Delivered?

RTO Orders are those orders that were marked undelivered due to some reason and have now been returned to the origin or the shipper’s address.